Staff training programs can be focussed on your business to develop personal skills, increase confidence and efficiency, and improve performance. We are able to implement proven systems for staff performance analysis and measurement.

The following is a sample of the courses which may be customized to your staffs experience and duties:

Management/Supervisors The role of the Manager Leadership Understanding people Motivating to success Work flow, systems, procedures Counseling for performance improvement Personal Organization Communicating with your staff Interviewing Selection and recruiting of staff Effective use of time - time management Sales supervision - control and recognition Management information as a tool Decision making	The art of negotiation Staff discipline Letter & report writing Problem solving and creative thinking Motivating staff Project management Planning Handling stress Long term goal setting Marketing & advertising Merchandising Success in computer installations Setting & implementing objectives Public speaking
Sales Training Sales techniques Listening skills Handling objections Establishing needs & wants Customer motivation Handling rejection The professional Handling pressure	Closing the sale Features and benefits Self motivation and success Expanding the sale, probing 7 steps to the sales interview Telemarketing Speaking with Confidence Presentation Skills
Quality and Service 2 x way communication Building customer relations Memory fixing Survival in the 21st Century Communication breakdown	Tough customers Professional telephone skills Quality and service delivery Team-work Pursuit of efficiency